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Warranty Policy
showing our APPRECIATion with a 6 month warranty
We know that sometimes in life the things we adore can crack, break or bend. Unfortunately your favorite pair of earrings are no exception. That's why we've curated a 6 month warranty on all of our jewelry, FREE OF CHARGE!
Take a look at what's covered with your jewelry purchase.
Cracked Resin Overlay
Disconnected Jump Ring
Broken Matte Jewelry
Broken Stud Post
Severely Bent Metal
If any of these have occured within the first 6 months of purchase a claim can be submitted for evaluation.
Submitting a Claim
To assist you with filing a claim, you will need to email photos along with the description of damage. Using the subject box, type the warranty number you were issued with your purchase. If you have lost or no longer have your warranty number, use your first and last name with the order number found in the confirmation email of your purchase and invoice -or- a two-three word description of the damage in the subject text box.
For example:
Jane Doe/ Order # 1122
Jane Doe/ Broken Post
Please note the name has to match the purchaser's name for the online order. Using an emailed prepaid shipping label, you will be asked to return the unit for repair -or- you will be issued a new jewelry unit of similar design. Once the unit has been received, we will confirm what the next steps are including production time and shipping.
Note:
If it is determined that a new pair should be issued, depending on availability, production time is 7-10 days after receiving the defective unit.
All claims, concerns, shipping and any other questions can be emailed at
support@livebeyondbeautiful.com